Delete your Trex account

Open Trex, go to Settings → Delete account, and type DELETE to confirm. The deletion happens at once.

Still on Trex 1.x? Profile → Delete account closes the account; its data is removed for good when Trex 2.0 is released, or straight away if you email us as below.

If you no longer have the app, email us from the Google address you signed in to Trex with:

Email support@novarexstudios.com

Subject: "Delete my Trex account". We delete the account within 7 days and reply when it is done. If you write from a different address, we'll ask you to confirm from the account's address first, so nobody can delete someone else's account.

• Your sign-in account (your email address).
• Your encrypted backup, every saved version, and its locked backup key. We could never read these.
• Feedback you sent while signed in.
• Any portfolio data saved on our server by Trex 1.x.

• Our server's own backup copies still contain the deleted data until they expire: within 8 weeks it is gone from all of them.
• Anonymous usage statistics stay. They carry a random install number, never your email, name or anything about your portfolio, and can't be linked back to your account.
• Google Play keeps its own record of any purchase, under Google's rules.

Your portfolio itself lives on your phone. Uninstalling Trex removes it, or use Settings → Delete all data to wipe it and keep the app.